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Thread: Article: On AoU Quality Control

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  4. #4
    Love this game and only want to see it succeed in the long run. Great post representing my sentiments as well.

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    judging a rainbow draft tomorrow, just so I'm sure Starlord's energy type really is?

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    As a long time Munchkin Player, I have felt that wizkids quality issues are pass the point of shrugging it off. Let's face it, a lot of the mistakes that have been released should have been caught with some play testing. It makes us, the consumers, wonder if play testing is occurring and how many people are in charge of quality. I love Dice Masters and feel that wizkids have made a fair and balance game, but if they keep trending what we have seen, remain quiet on their forums (the occasional response is welcomed, but should be more frequent), and don't test new cards in an unlimited format, I worry for the game.

    So if wizkids would ever hear us and listen to one thing, it would be this: "Take your time with new sets, up the quality, and play test; otherwise fantastic job!"

    Edit: I love the Underwear Inspector Picture from Pete and Pete!
    Last edited by bahamut7; 07-15-2015 at 09:56 PM.

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    It's odd that the energy type didn't carry over from the other cards. Oh well. I still love the game ,errors and all. Even if they have trouble spelling, most of the misprints don't effect game play.

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    I really like the Age of Ultron set, so many things that have improved on this set that letting one card misprint that could affect game play and missing rarity stripes get all the attention. Issue acknowledged, now can we please focus on that the wording is 1000x better than UxM / AvX and the affiliation interactions have come into their own now, several archetypes have clearly been added to the game, along with some juice sneak peeks (Electro and Gladiator)?

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    I work as a print production associate. So I know how it can get with time crunch of a job needing to be out on time. That being said. The level of mistakes were not only bad but, almost firable. I know if I had gone to print without double and triple checking the file I sent, I would've "talked to" by my boss. With all that said I love the set we had a event last night at our local store and had a bigger turnout than expected. I just hope Wiz Kids listens to some of the critiques and corrects these issues going forward. If they want to keep people coming back they have to show they care not just say it.

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    It's not just dice masters... as an attack wing player I can confirm that quality control is about the same in that game as it is in dice masters. Words incorrectly spelt (multiple times through the same pack), wrong faction symbols being printed on some cards etc.

    Like yourselves, I love that wizkids not only make one game I love, but two. The games are great and I hang on every new release. But the continued seeming lack of quality control is beginning to become an issue for me.

    As you point out there are multiple possible sources for this. But in reality none that should be insurmountable. If its in house, it's a relatively easy fix with a little more support. If these mistakes creep in at the manufacturing side then they either need to find a new manufacturer or insert penalty clauses to cover this.

    As you say once is a mistake, twice is a trend but when you see it across multiple product lines in multiple releases in a time period of over a year it starts to look like a more serious issue.

    Wizkids, I love you guys. Really I do. But its getting increasingly hard to explain these mistakes when I'm trying to talk new people in to trying one of your games. Which sucks because I want people to enjoy and love your games as much as I do . You have one of the best communities I've come across, with patient and tolerant fans and customers. But no matter how patient, no matter how tolerant, good will has its limits. Don't make the mistake of looking at the sales numbers as tacit acknowledgment that we will continue to buy your products even with these mistakes. Because over time, we won't. Seriously hoping that lessons have been learned from this, but the proof of the pudding is in the eating. And ill be looking out for the next set (or even the one after as I accept that any lessons learned here may already be too late to implement before say, the spiderman set) with hope that things will be better.

    Oh and whilst we really appreciate you letting us know about these problems, you know what would help even more. Saying sorry. Saying "hey we know you'll be disappointed with this, but so are we. even more than you. And we'll work very hard to make sure it doesn't happen again. We really do appreciate your continued support and thank you for bearing with us"

    A small sorry goes a long way to keeping that good will flowing.

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    Quote Originally Posted by chalos13 View Post
    judging a rainbow draft tomorrow, just so I'm sure Starlord's energy type really is?
    Same as common/uncommon. They did post the rare's energy was wrong.

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    Really well written article, @Dave .

    Everyone that has ever done any kind of job knows that these kinds of things happen from time to time.

    We are all human and we all make mistakes.

    Nobody is immune to that.

    So, what is important is not that mistakes were made but what processes are put in to place to catch those mistakes in the future.

    And the point about the Star-Lord error is a very good one - one of the things I thought about when they stared that it was an error was "well how do we now know that there aren't more, less obvious, errors in the sets? Like all those multi-affiliation characters - are the affiliations on those correct?".

    We will probably never know, unless WizKids chooses to produce a comprehensive errata of all mistakes.

    So, for me, other than having processes in place to catch these mistakes before they make it in to print, that, a comprehensive errata, would be the main thing I would like to see going forward.

    And for it to exist in one place and one place only.

  13. #13
    Quote Originally Posted by Scorpion0x17 View Post
    So, for me, other than having processes in place to catch these mistakes before they make it in to print, that, a comprehensive errata, would be the main thing I would like to see going forward.

    And for it to exist in one place and one place only.
    They have actually updated the Errata post on their forums with AoU, so good for them on that.

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    Quote Originally Posted by RJRETRO View Post
    Same as common/uncommon. They did post the rare's energy was wrong.
    Thanks RJ

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    The real question here is whether or not anybody understands what the picture is

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    While I find the misprints disheartening, I find the rancor and ire they seem to be generating in some players more disheartening. Does a shield mistakenly being placed on rare Star-Lord's card really affect anyone's enjoyment of the game at all? "I'd be having fun here, but i can't without rarity stripes on all my cards."

    Yes, the mistakes suck, but I love this game (probably an unhealthy amount) and instead of getting angry about it, I find myself more wishing there was something I could do to help to make it a better product. I want to see the game thrive. I would love if there was some sort of fan-sourced beta/proofing system and would volunteer in a heartbeat. Unfortunately, that would likely also be a legal and logistic nightmare for WizKids.

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    Quote Originally Posted by Flexei View Post
    While I find the misprints disheartening, I find the rancor and ire they seem to be generating in some players more disheartening. Does a shield mistakenly being placed on rare Star-Lord's card really affect anyone's enjoyment of the game at all?
    For me, yes. I don't like having to try and explain how it shows one energy, but should be another. What bums me out more, is the way some people are bringing up this issue to WK. We don't need to be jerks about it.

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    Quote Originally Posted by Flexei View Post
    While I find the misprints disheartening, I find the rancor and ire they seem to be generating in some players more disheartening. Does a shield mistakenly being placed on rare Star-Lord's card really affect anyone's enjoyment of the game at all? "I'd be having fun here, but i can't without rarity stripes on all my cards."

    Yes, the mistakes suck, but I love this game (probably an unhealthy amount) and instead of getting angry about it, I find myself more wishing there was something I could do to help to make it a better product. I want to see the game thrive. I would love if there was some sort of fan-sourced beta/proofing system and would volunteer in a heartbeat. Unfortunately, that would likely also be a legal and logistic nightmare for WizKids.
    I can't agree more! We each control our reactions to it.

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    I think what bothers me the most about this is that they've had time to fix the errors. They delayed the release of the product by almost two months, and it's been in development for even longer. Even if they hadn't found the errors before they had already begun printing, like you point out, it's now the second set in a row with these kind of mistakes.

    I know nobody is perfect, and I know they're a small development team, but these kinds of repeated mistakes are unbecoming for a game that is otherwise so much fun. And they aren't even all the mistakes! I spotted two more just in trying to organize my collection tonight, although both only appear on the card checklist (Bucky's common has a typographical error, and the common Captain Marvel's subtitle isn't even close to what the actual common Captain Marvel's subtitle is). I know it's only something minor, but it's not a great way to show people that you're dedicated to putting out high-quality product. It just all seems too rushed, too incomplete, and that's pretty disheartening to see. It makes me fear for the line later on, even if it's all just minor.

    Then again, maybe I'm just upset with the distribution in my GF, lol. I just feel like this set was thrown together really slapdash, and it doesn't quite feel as polished as previous sets. Maybe my feelings will change after I get to play around with it, but I'm just not impressed. Their quality peaked with D&D and hasn't yet recovered.

  21. #21
    Quote Originally Posted by Trevor W. View Post
    Then again, maybe I'm just upset with the distribution in my GF, lol. I just feel like this set was thrown together really slapdash, and it doesn't quite feel as polished as previous sets. Maybe my feelings will change after I get to play around with it, but I'm just not impressed. Their quality peaked with D&D and hasn't yet recovered.
    I can't agree with that. We are seeing more consistency in wording of mechanisms, more use of symbology in ability descriptions, better description of when to pay generic energy (see Wasp global) and that sort of thing. There is some great use of tribalism in this set and so far the draft format looks like a winner.

    There are some major steps forward here as well, and that's getting lost in the kerfluffle.

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    Like I say, I really haven't played with this set yet, so I haven't seen all it can do, and much of my disappointment stems from the distribution of the cards and characters I've been most excited about. I've been tuning out a lot of the previews in order to just focus on finding things naturally and recovering the feeling of awe and inspiration for the game. It just feels like there are so many cosmetic problems with the set, and the quality control is just not what it should be. That, on some level, just doesn't impress me.

    I'm not saying I'm quitting the game, and I see the direction they're going and I do hope that it's retained for future sets. I'm excited to see the expansion of new mechanisms, and I really hope they continue it, especially since we seem to have gained things like Teamwork and Teamwatch but lost Heroic somewhere in the shuffle. Maybe Heroic will make a comeback soon. In the meantime, new set, new stuff, plenty of fun to be had, I'm sure, but I just want to see a better production.

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    Quote Originally Posted by Zauriel View Post
    I opened my GF last night, and after sorting through the commons, I have a full set of 40 with the rarity stripe intact.
    I think it's more fair to say that 27 of them *can* be missing the rarity stripe, and put that whole topic to bed
    I just went through all my cards and found no variance in the missing striped cards (sealed case). I find it interesting that some people are actually getting correct versions of the cards. Wonder if the correct versions will go up in value...

  25. #25
    Quote Originally Posted by IgwanaRob View Post
    I just went through all my cards and found no variance in the missing striped cards (sealed case). I find it interesting that some people are actually getting correct versions of the cards. Wonder if the correct versions will go up in value...
    I wondered that too. In my case, one GF was like you described.
    The other was full of commons with the stripe intact:
    GF #1 had 72 non-stripe commons and 43 striped commons. GF #2 was the opposite: 80 striped commons and 35 non-striped commons.

    It was a very noticeable difference between the two feeds!

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